Frequently Asked Questions

1. How can I pay for my springwater?

Our current payment options are:

1) Cash on delivery
2) Cheque on delivery
3) Direct Deposit
4) Monthly account with 14 day payment terms

2. If I rent a water cooler, when is the rental amount due?

The rental for all water coolers must be pre-paid for a 12 month period and is due within 14 days of delivery. A 3 month trial period is however in place, thus if you are not satisfied with our products or service, you are able to return the water cooler and the remaining rental amount will be refunded.

3. Where is the springwater sourced?

Our springwater is sourced from a single location, on the outskirts of Daylesford, Victoria.

4. If I purchase a water cooler, what is the length of warranty which covers this product?

Each water cooler that is purchased comes with a 2 year warranty.

5. If I wish to purchase a water cooler, can I pay it off in instalments?

Unfortunately at present we do not offer an instalment payment plan to purchase a water cooler.

6. When can I contact Daylesford Region Spring Water?

Daylesford Region Spring Water can be contacted between 8.00am - 8.00pm Monday - Friday and 9am - 1pm on Saturday.

7. What happens if I lose or damage a springwater bottle?

Loss or damage of a springwater bottle may incur a $15 replacement fee.

8. Springwater Analysis